Insights
Lessons worth passing on.
Writing on luxury hospitality, leadership, marketing, and the craft of running properties people remember, so others in the industry can put it to use.
-
10 Myths About Luxury Travelers That Cost Businesses Money
The luxury traveler is one of the most misunderstood customers in business. After more than a decade hosting high-net-worth guests…
-
Do Good, Do Well: why character isn’t enough without excellence
It is not enough to be a good person. Plenty of people with real integrity and kindness never do well,…
-
Why I hire for hunger over pedigree
The people who change your company rarely look the part on paper. Here is what I look for instead, and…
-
The hospitality mindset belongs in every business
How the discipline of luxury service quietly becomes a competitive advantage in industries that have nothing to do with hotels.