Lessons worth passing on.
Writing on leadership, marketing, hospitality, life lessons, and the craft of running properties people remember, so others can put it to use.
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I Thought I Knew AI: The Basics Every Leader Should Know
I’ve used AI every day for years. Three weeks into a leadership program, I learned I knew how to use…
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Other People’s Happiness Is Not Your Job
The Courage to Be Disliked gave me one of the kindest, most freeing ideas I’ve come across: other people’s happiness…
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I Wasn’t Wishing, I Knew: The Power of Manifestation
Wishing leaves room for doubt. Knowing doesn’t. How a childhood habit of picturing the future shaped my path, and three…
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5 Lessons on the Future of Luxury Hospitality: My Reflection on a Film by PATA & Content with Purpose
A short film about one villa in Phuket says more about where luxury travel is heading than most industry reports…
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Upset vs Angry: What Your Team Hears When You React
Upset says “this matters to me.” Anger says “I’ve lost control.” Why the difference shapes how honest your team is…
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Rethinking Luxury Travel in PATA’s Tourism with Purpose Series
Luxury used to mean the biggest villa and the highest price tag. Today’s guests want something deeper: authenticity, privacy, and…
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10 Myths About Luxury Travelers That Cost Businesses Money
The luxury traveler is one of the most misunderstood customers in business. After more than a decade hosting high-net-worth guests…
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Do Good, Do Well: why character isn’t enough without excellence
It is not enough to be a good person. Plenty of people with real integrity and kindness never do well,…
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Why I hire for hunger over pedigree
The people who change your company rarely look the part on paper. Here is what I look for instead, and…
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The hospitality mindset belongs in every business
How the discipline of luxury service quietly becomes a competitive advantage in industries that have nothing to do with hotels.