Lessons worth passing on.
Writing on building businesses, investing in people and ideas, the craft of the high-end market, and the long road up from hard beginnings.
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10 Myths About Luxury Travelers That Cost Businesses Money
The luxury traveler is one of the most misunderstood customers in business. After more than a decade hosting high-net-worth guests…
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Do Good, Do Well: why character isn’t enough without excellence
It is not enough to be a good person. Plenty of people with real integrity and kindness never do well,…
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How I decide which founders to back (and which I pass on)
Investing is less about the idea on the slide and more about the person holding it. Here is what I…
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The day I stopped chasing money and focused on giving value
For years, money was my scoreboard. Then I flipped the order: value is the input, money is the output. Here…
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What I wish I understood about money before I had any
I grew up without money and full of wrong ideas about it. Here is what I wish someone had told…
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Why I hire for hunger over pedigree
The people who change your company rarely look the part on paper. Here is what I look for instead, and…
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The hospitality mindset belongs in every business
How the discipline of luxury service quietly becomes a competitive advantage in industries that have nothing to do with hotels.
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What poverty taught me about capital
The most valuable thing scarcity gave me was not hunger. It was a clear, lasting understanding of what money is…